1. Delivery Methods
This store ships orders using the following delivery methods:
1. Home Delivery
Logistics Partner: HCT Logistics
Applicable Area: Taiwan Main Island
2. Convenience Store Pickup
Partner Stores: 7-ELEVEN and FamilyMart
Applicable Areas: Taiwan Main Island and selected convenience store locations on certain offshore islands
Actual available pickup locations shall be based on the convenience store system display.
3. Offshore Island Delivery
Delivery Method: Postal delivery or other available logistics methods based on actual delivery conditions
Applicable Areas: Offshore islands of Taiwan
Delivery times for offshore island areas may be extended due to flight schedules, ferry schedules, weather conditions, or logistics operations.
2. Delivery Time
3. Home Delivery
After shipment, delivery usually takes approximately 1–3 business days.
For remote areas, special areas, or during periods of high logistics volume, delivery may take approximately 3–7 business days.
2. Convenience Store Pickup
After shipment, delivery to the designated convenience store usually takes approximately 2–4 business days.
The actual arrival time shall depend on the convenience store logistics delivery status.
3. Offshore Island Delivery
After shipment, delivery usually takes approximately 3–7 business days.
In the event of weather conditions, ferry schedules, flight schedules, or force majeure factors, delivery time may be postponed.
3. Shipping Information
For in-stock products, shipment will be arranged within approximately 1–3 business days after the order is placed and payment is completed. This does not include the order date, weekends, or national holidays.
For pre-order products, customized products, or products with special specifications, the shipping time shall be based on the product page description or customer service notification.
The store’s shipping operation hours are Monday to Friday, 09:00–17:00. Shipping services are suspended on weekends and national holidays.
In the event of holidays, promotional campaigns, high order volume, logistics delays, natural disasters, or other force majeure factors, shipment and delivery times may be postponed. We appreciate your understanding.
For home delivery, the actual delivery time will depend on the logistics driver’s delivery route on the day of delivery. Specific delivery times cannot be guaranteed.
For convenience store pickup, please pay attention to the arrival notification SMS from the convenience store and pick up your order within the specified period. If the order is returned due to failure to pick up within the required time, the shipping fee for re-delivery shall be borne by the customer.
If the recipient information is incorrect, the phone number cannot be reached, the address is incomplete, or the selected convenience store is unable to receive the shipment, delivery may be delayed or the order may be returned. Please confirm that all recipient information is correct before placing your order.
After the product has been shipped, you may check the delivery status by using the tracking number provided in the shipping notification on the relevant logistics platform, or contact customer service for assistance.
